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Get 48 tips for designing websites that support customers when they need it. 07: Selling Strategies A strong loyalty strategy helps you obtain and retain e-commerce customers.
Get 82 tips for improving your marketing techniques online. 08: Wishlists, Gift Certificates, and Gift Giving Gift-giving features can introduce new customer to your e-commerce site.
This series includes 13 reports on specific topics and presents 884 design guidelines based on our usability research.
Discussions and 1,710 screenshot illustrations supplement the findings.
Article on research findings: E-Commerce UX Design Trends Buy individual reports, or save 58% when you purchase all 13 volumes together. 01: User Behavior, Key Findings and Executive Summary for the Series Get insights into people’s online shopping behavior.
New is a feature that allows you to configure Active hours and Restart options.Get 109 tips for helping shoppers create registries and redeem gift cards online. 09: Trust and Credibility Trust is hard to build and easy to lose on e-commerce websites. 11: Store Finders and Locators Get people to your stores by making yourself easy to find.Get 59 guidelines for helping customers feel confident enough in your organization to take desirable actions. 10: International Purchasers Discover the nuances of selling to customers in different countries. Get 58 tips for designing locators on desktop and mobile websites and applications. 12: Transactional Email and Confirmation Messages Reduce call center costs with well-written automated email messages.Purchase an individual license if the report or video will only be used by one person.Customers who choose an individual license are not authorized to share the report or video with anyone else, or post it to any internal or external file server, website, or intranet.